PSP Essential Skills Workshop

Tuesday, November 19, 2019

9:00 AM – 4:00 PM

ALT Hotel – Pearson Airport, Toronto
6080 Viscount Rd, Mississauga ON L4V 0A1

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Workshop Summary

This one-day training workshop is aimed at PSP managers and staff, who are looking to increase their knowledge of PSP programs and enhance their skills.
This interactive workshop will draw from case studies and industry trends to help participants develop insights and action plans to increase the effectiveness of their current and future Patient Support Programs. It will also look at the patients we support and how our programs can continue to assist them throughout their healthcare journey.

Learning Objectives:

• Understand the current Canadian PSP Landscape and changes coming in 2020 that may impact their programs
• Financial Assistance and Invoice Review – Reconciliation Tools and Techniques
• Compliance & Audit Considerations
• Using Insights to improve your Program Design - Benchmark, HCP Insights and PSP Data
• Vendor Issue Management – How to get the past the issue and on to the solution

Designed for:

- PSP dedicated personnel
- PSP 101/201 graduates
- Directors and Managers who want a deeper understanding of PSP functions and capabilities


Nicole Serena has worked in the Pharmaceutical Industry for over 25 years. She is the Director, PSP Advisory Services for Matrix Healthcare and her previous role was Director, Patient Access Programs at Bayer Canada. She has over 6years of experience in Patient Access and with launching and transitioning Patient Support Programs. She has worked with small programs of less than 20 patient to large programs with over 15,000 patients. She is a recognized speaker and has presented at Patient Access conferences within the USA and Canada over the past 3 years. Nicole is also the author of the book “Top Talent – How to Hire Your Dream Intern”. Additional Guest Speakers to be announced soon!

Registration Fees

• $1495/person (+ HST)
• Daily continental breakfast, lunch and breaks are provided
• Parking
• Hotel accommodations are offered at a discounted rate. Please contact the ALT Hotel and reference this event to book a room.
• Click HERE to visit the Hotel web site.

Registration DEADLINE – Friday November 8th, 2019


To learn more about MATRIX Healthcare Strategists, click here: http://www.matrixhealthcare.ca/

If you have any questions about registration, please contact Eleni at eleni@loftcommunications.com or 416-699-5638 ext. 100

If you have any questions about the PSP Essential Skills Workshop please contact Director, PSP Consulting Services at nserena@matrixhealthcare.ca or call 289-962-4707

About Matrix Healthcare

MATRIX is consulting firm focused on pipeline assessments, launch planning, brand strategy and commercial execution for Canadian pharmaceutical companies. In November 2018, MATRIX expanded its operations with the launch of their innovative Patient Support Program (PSP) Advisory Practice CLICK HERE FOR MORE INFORMATION . MATRIX is building on the success of their earlier initiative, the Canadian Life Science Network (CLSN) for PSPs. This unique network of pharmaceutical companies provides peer-to-peer actionable insights and benchmark data to assist with PSP decision-making. Through the PSP Advisory Practice, MATRIX will continue the CLSN for PSPs and will be providing additional PSP specific consulting services including supporting PSP execution, PSP insights gathering, educational workshop as well as syndicated reports.